Terms of Service

Effective Date: March 30, 2026  |  Last Updated: March 30, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Imos Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizza-imoss.click (the "Website"), as well as any related services, online ordering systems, promotional features, and other offerings made available by the Company (collectively, the "Services").

By visiting, browsing, registering an account on, or placing an order through the Website, you expressly accept and agree to be bound by these Terms. Your continued use of the Website following the posting of any modifications to these Terms constitutes your acceptance of those modifications. If you are using the Website on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and the terms "you" and "your" shall refer to such entity.

These Terms apply to all visitors, users, and customers of the Website and Services. You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, to use this Website and place orders. By using our Website, you represent and warrant that you meet this age requirement. If you are under the age of majority, you may only use the Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Imos Pizza is a food service business operating in the United States that provides customers with the ability to browse menu items, place online orders for delivery or carry-out, and engage with promotional content related to our food and beverage offerings. Our Services include, but are not limited to:

• Online food ordering for delivery and/or carry-out;
• Display and presentation of menu items, pricing, and nutritional information;
• User account registration and management;
• Loyalty programs, special offers, promotions, and discount codes;
• Customer service communications and support;
• Payment processing for food orders;
• Collection of customer feedback and reviews;
• Any other features or functionality made available on the Website from time to time.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services. Availability of menu items, pricing, and delivery areas may vary and are subject to change at our discretion. Imos Pizza makes no guarantee that all items displayed on the Website will be available at any given time.

Delivery services may be provided directly by Imos Pizza or through third-party delivery partners. In cases where third-party delivery partners are used, additional terms and conditions of those partners may apply. We are not responsible for delays, errors, or issues that arise due to the actions or omissions of third-party delivery providers.

3. User Accounts and Registration

Certain features of the Website, including the ability to place orders, track order history, and access loyalty rewards, may require you to create a user account. When you register for an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and complete;
• Maintain the confidentiality and security of your password and account credentials;
• Notify us immediately of any unauthorized use of your account or any other breach of security;
• Accept responsibility for all activities that occur under your account, whether or not you authorized such activities.

You may not create more than one account per individual. You may not use another person's account without permission. We reserve the right to suspend or terminate your account at any time and for any reason, including, but not limited to, violation of these Terms, fraudulent activity, or behavior deemed harmful to the Company, our employees, or other users.

4. User Obligations and Prohibited Activities

By using the Website and Services, you agree to conduct yourself in a lawful, respectful, and ethical manner. You agree to use the Website solely for its intended purposes and in accordance with these Terms and all applicable local, state, and federal laws and regulations of the United States.

4.1 General Obligations

You agree that you will:

• Provide accurate and truthful information when placing orders or communicating with us;
• Pay all charges incurred in connection with your orders at the prices in effect when such charges are incurred;
• Comply with all applicable laws and regulations, including but not limited to those related to electronic commerce, consumer protection, and privacy;
• Respect the intellectual property rights of Imos Pizza and third parties;
• Use the Website in good faith and for legitimate purposes only.

4.2 Prohibited Activities

You are expressly prohibited from engaging in any of the following activities on or in connection with the Website and Services:

• Using the Website for any unlawful purpose or in violation of any applicable federal, state, or local laws or regulations;
• Attempting to gain unauthorized access to any portion of the Website, its related systems, servers, or networks;
• Using automated tools, bots, scrapers, or similar technologies to access, collect, or extract data from the Website without our express written consent;
• Engaging in any activity that disrupts, disables, or impairs the proper functioning of the Website or our servers;
• Submitting false, misleading, or fraudulent information in connection with any order or account registration;
• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity;
• Transmitting any viruses, malware, spyware, or other harmful or malicious code through the Website;
• Attempting to reverse engineer, decompile, or disassemble any portion of the Website's software;
• Using the Website to send unsolicited communications, spam, or commercial solicitations;
• Engaging in fraudulent chargebacks, payment disputes, or other financial misconduct;
• Copying, reproducing, republishing, uploading, posting, transmitting, or distributing any content from the Website without our prior written consent;
• Circumventing, disabling, or otherwise interfering with any security-related features of the Website;
• Collecting or storing personal information of other users without their explicit consent;
• Engaging in any conduct that we, in our sole and reasonable discretion, deem harmful, offensive, or inappropriate.

Violation of any of the prohibited activities listed above may result in immediate termination of your account, legal action, and/or referral to appropriate law enforcement authorities.

5. Ordering, Payment, and Pricing

5.1 Order Placement

When you place an order through the Website, you are making an offer to purchase the selected items at the prices displayed. All orders are subject to acceptance by Imos Pizza. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraud. You will receive a confirmation notification once your order has been accepted.

5.2 Pricing and Menu Availability

All prices displayed on the Website are listed in United States Dollars (USD) and are subject to change without prior notice. Prices are exclusive of applicable taxes and fees unless otherwise stated. We strive to ensure that all pricing information on the Website is accurate; however, errors may occasionally occur. In the event of a pricing error, we reserve the right to correct the error and cancel orders placed at incorrect prices, and we will notify you of any such cancellation.

5.3 Payment Terms

Payment for all orders must be made at the time of purchase. We accept the following payment methods as indicated on the Website at the time of your order. By submitting your payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You will pay all charges incurred in connection with your order, including applicable taxes and delivery fees.

All payment transactions are processed through secure, third-party payment processors. Imos Pizza does not store your full credit card or payment account information on its own servers. We are not responsible for errors or issues that arise from our payment processors.

5.4 Refunds and Cancellations

If you wish to cancel an order, you must do so before the order has been prepared. Once an order has been accepted and preparation has begun, cancellations may not be possible. Refunds will be issued at the sole discretion of Imos Pizza in accordance with our Refund Policy. If you believe there is an error or issue with your order, please contact us immediately at [email protected].

5.5 Taxes

You are responsible for all applicable sales taxes, use taxes, and any other governmental levies associated with your purchase, as required by federal, state, and local law. Sales tax will be calculated and added to your order total at checkout as required by the applicable state and local laws of the jurisdiction where the order is fulfilled.

6. Intellectual Property Rights

All content, materials, and features available on or through the Website, including but not limited to text, graphics, logos, icons, images, photographs, audio clips, digital downloads, data compilations, software, and the overall design, layout, and appearance of the Website (collectively, "Intellectual Property"), are the exclusive property of Imos Pizza or its respective licensors and are protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark law, trade dress protection, and other applicable intellectual property statutes and regulations.

The Imos Pizza name, logos, service marks, trade names, and any other proprietary identifiers used by the Company are trademarks or registered trademarks of Imos Pizza. You may not use any of our trademarks, trade names, or service marks without our express prior written consent. Nothing contained on the Website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark without the prior written permission of Imos Pizza or the applicable third-party rights holder.

6.1 Limited License to Users

Subject to your compliance with these Terms, Imos Pizza grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website solely for the purpose of browsing menu items and placing food orders for your personal, non-commercial use. This license does not permit:

• Reproduction, distribution, or public display of any Website content;
• Modification or creation of derivative works based on Website content;
• Commercial use of any Website content;
• Use of data mining, scraping, or similar tools to extract data from the Website.

6.2 User-Submitted Content

If you submit any content to the Website, including reviews, comments, feedback, or suggestions ("User Content"), you grant Imos Pizza a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our business operations and marketing activities. You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not violate the rights of any third party.

7. Disclaimer of Warranties

THE WEBSITE AND ALL SERVICES, CONTENT, AND MATERIALS PROVIDED BY IMOS PIZZA ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IMOS PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES THAT ANY DEFECTS OR ERRORS IN THE WEBSITE WILL BE CORRECTED;
• WARRANTIES RELATED TO FOOD SAFETY, ALLERGEN INFORMATION, OR NUTRITIONAL ACCURACY BEYOND WHAT IS REQUIRED BY APPLICABLE LAW.

Imos Pizza does not warrant or make any representations regarding the results that may be obtained from the use of the Website or Services. Any material downloaded or otherwise obtained through the use of the Website is done at your own discretion and risk. You will be solely responsible for any damage to your device or loss of data that results from the download of any such material.

ALLERGEN NOTICE: We make reasonable efforts to provide accurate allergen and ingredient information on our Website; however, we cannot guarantee that our menu items are free from specific allergens. Customers with food allergies or dietary restrictions should contact us directly before placing an order.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IMOS PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your use of, or inability to use, the Website or Services;
• Any unauthorized access to or alteration of your transmissions or data;
• Any errors, inaccuracies, or omissions in any content on the Website;
• Any delay or interruption in the delivery of food orders;
• Any conduct or content of any third party on the Website;
• Any food safety issues arising from the consumption of our products, except as required by applicable law;
• Any other matter relating to the Website or Services.

IN NO EVENT SHALL THE TOTAL CUMULATIVE LIABILITY OF IMOS PIZZA TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE AND SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO IMOS PIZZA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, the exclusions and limitations set forth in this Section shall apply to the fullest extent permitted by applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Imos Pizza and its officers, directors, employees, agents, affiliates, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to reasonable attorneys' fees and court costs) arising from or related to:

• Your use of or access to the Website or Services;
• Your violation of any provision of these Terms;
• Your violation of any applicable local, state, or federal law or regulation;
• Your violation of any third-party rights, including without limitation any intellectual property rights, privacy rights, or proprietary rights;
• Any User Content you submit to or transmit through the Website;
• Any fraudulent, deceptive, or harmful conduct on your part;
• Any claims by third parties arising from your use of our products or Services.

Imos Pizza reserves the right to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with Imos Pizza in asserting any available defenses. You may not settle any claim subject to indemnification without the prior written consent of Imos Pizza.

10. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you acknowledge and agree that Imos Pizza may collect, use, and share your personal information as described in the Privacy Policy. Our data practices are governed by applicable United States federal and state privacy laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and, where applicable, the California Consumer Privacy Act (CCPA) and its amendments under the California Privacy Rights Act (CPRA) for California residents.

We are committed to protecting your personal information and implementing appropriate technical and organizational measures to safeguard your data. For questions about how we handle your personal information, please review our Privacy Policy or contact us at [email protected].

11. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources that are not owned or controlled by Imos Pizza. These links are provided for your convenience and informational purposes only. We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services. We do not endorse or make any representations about third-party websites or the information, products, or services found therein.

You acknowledge and agree that Imos Pizza shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by your use of or reliance on any third-party content, goods, or services available through any such third-party websites or services. We encourage you to review the terms and privacy policies of any third-party websites you visit.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute arising out of or related to your use of the Website or Services shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which Imos Pizza is registered and principally operates, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising out of or related to these Terms or the Website that is not subject to binding arbitration as set forth in Section 13 shall be brought exclusively in the appropriate federal or state courts of competent jurisdiction in the United States. You hereby consent to the personal jurisdiction of such courts and waive any objection to the venue of such courts.

These Terms and your use of the Website are also subject to applicable federal laws of the United States, including but not limited to the Electronic Communications Privacy Act (18 U.S.C. § 2510 et seq.), the Computer Fraud and Abuse Act (18 U.S.C. § 1030), the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), and all other applicable federal consumer protection statutes and regulations.

13. Dispute Resolution and Arbitration

13.1 Mandatory Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. EXCEPT AS OTHERWISE PROVIDED HEREIN, YOU AND IMOS PIZZA AGREE THAT ALL DISPUTES, CONTROVERSIES, OR CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, OR THE SERVICES (COLLECTIVELY, "DISPUTES") SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, RATHER THAN IN COURT.

The arbitration shall be conducted under the rules of the American Arbitration Association ("AAA") Commercial Arbitration Rules, as amended from time to time, and in accordance with the Federal Arbitration Act (9 U.S.C. § 1 et seq.). The arbitration shall be conducted in English and shall take place in the United States. The decision of the arbitrator shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.2 Class Action Waiver

YOU AND IMOS PIZZA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Imos Pizza agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

13.3 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Claims for such injunctive or equitable relief are not subject to mandatory arbitration.

13.4 Informal Dispute Resolution

Before initiating any formal arbitration proceedings, you agree to first attempt to resolve any Dispute informally by contacting Imos Pizza at [email protected]. We will attempt to resolve the Dispute informally within thirty (30) days of receipt of your notice. If the Dispute is not resolved within this period, either party may proceed with formal arbitration.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Website or maintain an account with Imos Pizza. We reserve the right, in our sole discretion and without prior notice to you, to:

• Terminate or suspend your access to the Website and Services at any time and for any reason, including violation of these Terms;
• Delete your user account and all associated data;
• Refuse to provide Services to you;
• Pursue any and all legal remedies available to us.

Upon termination of your account or access to the Services for any reason, your right to use the Website and Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Please note that termination of your account will not relieve you of any obligations or liabilities that arose prior to the date of termination.

15. Changes to Terms of Service

Imos Pizza reserves the right to revise, update, or modify these Terms of Service at any time and in our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice such as a prominent notice on the Website or via email to the address associated with your account.

Your continued use of the Website or Services after the effective date of any revised Terms constitutes your acceptance of those revised Terms. It is your responsibility to review these Terms periodically to remain informed of any updates or changes. If you do not agree with the revised Terms, you must stop using the Website and Services and, if applicable, close your account.

We will not make changes to these Terms that retroactively reduce your rights with respect to any purchases you have already made, except as required by applicable law.

16. Electronic Communications

By using the Website and providing us with your email address, you consent to receive electronic communications from Imos Pizza, including order confirmations, receipts, customer service communications, and, if you have opted in, promotional messages and marketing communications. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of promotional communications at any time by following the unsubscribe instructions contained in any such communication or by contacting us at [email protected]. Please note that even after opting out of promotional communications, you may continue to receive transactional communications related to your account or orders.

17. Force Majeure

Imos Pizza shall not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, fire, flood, war, terrorism, civil unrest, labor disputes, government actions, power outages, internet disruptions, supply chain disruptions, or any other event beyond our reasonable control ("Force Majeure Event"). In the event of a Force Majeure Event, our obligations under these Terms shall be suspended for the duration of such event, and we will use commercially reasonable efforts to resume normal operations as soon as practicable.

18. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or void for any reason, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of any particular provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall remain in full force and effect. The parties agree to negotiate in good faith a replacement provision that is valid and enforceable and that comes as close as possible to expressing the intention of the invalid, illegal, or unenforceable provision.

19. Waiver

The failure of Imos Pizza to enforce any right or provision of these Terms at any time shall not constitute a waiver of such right or provision. No waiver by Imos Pizza of any breach or default of these Terms shall be deemed a waiver of any subsequent breach or default. All waivers must be in writing and signed by an authorized representative of Imos Pizza to be effective. A waiver of any specific provision shall not be construed as a waiver of any other provision of these Terms.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Imos Pizza on the Website, constitute the entire agreement between you and Imos Pizza with respect to your use of the Website and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, between you and Imos Pizza with respect to such subject matter.

21. Assignment

You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Imos Pizza. Imos Pizza may freely assign or transfer its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any purported assignment in violation of this Section shall be null and void.

22. Accessibility

Imos Pizza is committed to ensuring that our Website is accessible to individuals with disabilities in accordance with applicable law, including the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq., and applicable Web Content Accessibility Guidelines (WCAG). If you experience any difficulty accessing or using our Website, please contact us at [email protected] and we will make reasonable efforts to assist you.

23. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you wish to report a violation of these Terms, please contact us using the following information:

We will make every reasonable effort to respond to your inquiry within a timely manner. For urgent matters related to food safety, order issues, or billing disputes, please contact us immediately via email at [email protected].