Privacy Policy

This Privacy Policy explains how Imos Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects information about you when you visit our website at pizza-imoss.click, place an order, use our online services, or otherwise interact with us. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices, please contact us using the information provided at the end of this document.

Please read this Privacy Policy carefully before using our website or services. By accessing or using pizza-imoss.click, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy is governed by and complies with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the Children's Online Privacy Protection Act (COPPA), and other applicable consumer protection regulations.

1. About Us

Imos Pizza operates the website pizza-imoss.click and provides food ordering, delivery, and related services to customers across the United States. For the purposes of this Privacy Policy, Imos Pizza is the data controller responsible for your personal information.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we collect are described in detail below.

2.1 Personal Information You Provide Directly

When you use our website, create an account, place an order, contact us, or otherwise interact with our services, you may voluntarily provide us with personal information. This includes:

• Contact Information: Your full name, email address, mailing address, billing address, delivery address, and telephone number.
• Account Credentials: Username, password, and any security questions and answers used to create and protect your account.
• Payment Information: Credit card numbers, debit card numbers, billing addresses, and other financial information necessary to process your payments. Please note that full payment card details are processed by our PCI-DSS-compliant payment processors and are not stored on our servers.
• Order Information: Details of your food orders, including items ordered, special instructions, delivery preferences, and order history.
• Communications: Any messages, feedback, complaints, or other communications you send to us via email, contact forms, or other means.
• Marketing Preferences: Your preferences regarding receiving promotional materials, newsletters, special offers, and other marketing communications from us.
• Loyalty Program Data: Information related to any loyalty, rewards, or promotional programs you participate in through our website.

2.2 Information We Collect Automatically

When you visit our website or use our services, we automatically collect certain information about your device and your use of our services. This includes:

• Device Information: Information about the device you use to access our website, including device type (desktop, mobile, tablet), operating system and version, browser type and version, device identifiers, screen resolution, and hardware configuration.
• Usage Data: Information about how you interact with our website, such as pages visited, time spent on pages, links clicked, referring URLs, search queries entered, and the order in which you navigate through our site.
• Log Data: Our servers automatically record information when you use our website. This log data may include your Internet Protocol (IP) address, browser type, the date and time of your request, and pages viewed.
• Location Information: We may collect general location information derived from your IP address. If you use our mobile-optimized website and grant permission, we may also collect more precise geolocation data to assist with delivery address confirmation and to show you nearby store locations.
• Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing behavior and preferences. For more information, please see Section 8 of this Privacy Policy.

2.3 Information From Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you choose to log in to our website using a social media account (such as Facebook or Google), we may receive certain profile information from those platforms, subject to your privacy settings on those platforms.
• Payment Processors: Our payment service providers may share transaction status and fraud prevention information with us.
• Analytics Providers: Third-party analytics services may provide us with aggregated information about how users interact with our website.
• Marketing Partners: We may receive information from advertising partners to help us serve you more relevant advertisements and promotional offers.
• Delivery Service Partners: If we use third-party delivery services, we may receive information about your delivery location and transaction details.

2.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, government-issued identification numbers, financial account numbers beyond what is necessary for payment processing, health or medical information, racial or ethnic origin, religious beliefs, or biometric data. We request that you do not send us such information unless specifically required for a purpose you have initiated.

3. How We Use Your Information

We use the personal information we collect for a variety of business purposes, always in accordance with applicable law. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including coordinating delivery or pickup.
• Create, maintain, and manage your account on our website.
• Process payments and refunds securely and efficiently.
• Send you order confirmations, receipts, and status updates via email or SMS.
• Respond to your inquiries, customer service requests, complaints, and feedback.
• Provide you with technical support and resolve any issues you encounter.
• Administer loyalty programs, promotions, contests, and special offers you have signed up for.

3.2 Analytics and Service Improvement

• Analyze usage patterns and trends to understand how our customers use our website and services.
• Improve and optimize the design, functionality, and content of our website.
• Develop new products, features, and services based on customer feedback and behavioral data.
• Conduct internal research and testing to ensure the reliability and security of our systems.
• Generate anonymized and aggregated statistical reports about user behavior and preferences.
• Monitor and evaluate the effectiveness of our marketing campaigns and promotional activities.

3.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, special offers, coupons, and other marketing materials, subject to your consent and communication preferences.
• Deliver targeted advertising based on your interests, browsing history, and order history.
• Personalize your experience on our website by recommending menu items or offers relevant to your tastes.
• Conduct surveys and solicit feedback about our products and services.

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us directly at [email protected]. Please note that even if you opt out of marketing communications, you will still receive transactional messages related to your orders and account.

3.4 Legal Compliance and Safety

• Comply with applicable federal and state laws, regulations, and legal obligations.
• Respond to lawful requests from law enforcement agencies, courts, or government authorities.
• Detect, prevent, and investigate fraudulent transactions, unauthorized access, and other illegal activities.
• Enforce our Terms of Service and other agreements.
• Protect the rights, property, and safety of Imos Pizza, our customers, and the public.

4. Sharing Your Information With Third Parties

We respect your privacy and do not sell your personal information to third parties for monetary consideration. However, we may share your information with certain third parties in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who perform services on our behalf. These providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. Categories of service providers include:

• Payment Processors: Companies that handle the secure processing of credit card and debit card payments.
• Delivery Services: Third-party delivery partners who fulfill your food delivery orders.
• Cloud Hosting and IT Services: Providers who host our website, databases, and IT infrastructure.
• Email and SMS Communication Providers: Platforms used to send order confirmations, promotional messages, and customer service communications.
• Analytics Providers: Companies such as Google Analytics that help us understand how users interact with our website.
• Marketing and Advertising Partners: Agencies and platforms that help us run targeted advertising campaigns.
• Customer Support Tools: Software platforms used to manage customer inquiries and support tickets.

4.2 Legal Requirements

We may disclose your personal information if we are required to do so by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to:

• Comply with a court order, subpoena, search warrant, or other legal process.
• Cooperate with law enforcement agencies, government regulators, or other public authorities.
• Enforce our legal rights or defend against legal claims.
• Protect the safety and security of our customers, employees, or the public.
• Investigate and prevent fraud, unauthorized transactions, or other illegal activities.

4.3 Business Transfers

In the event that Imos Pizza undergoes a merger, acquisition, sale of assets, bankruptcy, or other business transition, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties in ways not described above if we have obtained your explicit consent to do so. You may withdraw such consent at any time by contacting us at [email protected].

4.5 Aggregate and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes. This type of data sharing does not constitute a disclosure of personal information.

5. Data Security

Protecting your personal information is a top priority for Imos Pizza. We implement a variety of industry-standard technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website. Payment information is encrypted during transmission and handled by PCI-DSS-compliant payment processors.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions. All personnel with access to personal data are trained in data privacy and security practices.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and monitoring tools to protect our servers and networks from unauthorized access.
• Data Minimization: We collect only the personal information necessary to provide our services and fulfill the purposes described in this Privacy Policy.
• Regular Security Audits: We conduct periodic reviews and assessments of our security practices and systems to identify and address potential vulnerabilities.
• Incident Response: We maintain an incident response plan to address data breaches or security incidents promptly and to notify affected individuals and authorities as required by applicable law.

While we take all reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights in compliance with applicable United States privacy laws, including the CCPA/CPRA for California residents and other applicable state privacy statutes.

6.1 Right to Know and Access

You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purposes for collecting it, and the categories of third parties with whom we have shared it.

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. We will take reasonable steps to verify your identity and to correct the information as requested, subject to certain limitations.

6.3 Right to Deletion

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions. For example, we may retain information as necessary to complete a transaction, comply with a legal obligation, detect fraud, or exercise our legal rights.

6.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising. We do not sell personal information for monetary compensation. However, to the extent our use of certain advertising technologies constitutes "sharing" under the CPRA, you may exercise your opt-out right by contacting us at [email protected].

6.5 Right to Data Portability

You may request a copy of your personal information in a portable, structured, and machine-readable format where technically feasible. This right enables you to transmit your data to another organization or to retain a copy for your own records.

6.6 Right to Limit Use of Sensitive Personal Information

To the extent we collect sensitive personal information as defined under the CPRA, California residents have the right to limit our use and disclosure of such information to purposes specifically authorized by law.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, provide a different quality of service, or suggest that you may receive a different quality of service because you exercised your privacy rights.

6.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit a verifiable consumer request to us by:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: pizza-imoss.click (via our contact form)

We will verify your identity before processing your request. We may ask you to provide certain information to confirm your identity, such as your name, email address, and order history. We will respond to your verifiable request within 45 days of receipt. If we require additional time, we will notify you of the reason and the extension period. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

You may designate an authorized agent to submit a request on your behalf. To do so, you must provide written authorization, and we may still require you to verify your own identity directly with us.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

When personal information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and deliver relevant advertising. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the website to function correctly. These cannot be disabled without affecting site functionality.
• Performance and Analytics Cookies: These collect information about how visitors use our website, such as which pages are most visited, to help us improve performance.
• Functional Cookies: These remember your preferences and settings to provide a more personalized experience.
• Targeting and Advertising Cookies: These track your browsing activity to deliver advertisements that are more relevant to your interests.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when new cookies are set. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the specific cookies we use, how long they last, and how to manage them, please refer to our full Cookie Policy available on our website at pizza-imoss.click.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA). We also do not knowingly allow children under 18 to create accounts or place orders on our platform without the consent and supervision of a parent or legal guardian.

If you are a parent or legal guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete any such information from our records.

If we discover that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information and terminate any associated account. We strongly encourage parents and guardians to monitor their children's online activities and to educate them about safe Internet usage.

10. International Data Transfers

Imos Pizza is based in the United States, and we operate our services primarily within the United States. The personal information we collect is stored and processed on servers located within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States.

The data protection laws of the United States may differ from those of your country of residence. By using our website and services, you consent to the transfer of your information to the United States as described in this Privacy Policy.

If we ever transfer personal information to processors or service providers located outside the United States, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable law, including through the use of data processing agreements, standard contractual clauses, or other approved transfer mechanisms.

11. Third-Party Links and Websites

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Imos Pizza. These may include social media platforms, payment portals, third-party review sites, or promotional partners. This Privacy Policy does not apply to any third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites.

We encourage you to read the privacy policies of any third-party websites you visit through links on our site. The inclusion of a link on our website does not imply our endorsement of the linked site or its privacy practices.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, our website does not currently respond to DNT browser signals. However, you can manage your cookie preferences and opt out of certain tracking activities as described in Section 8 of this Privacy Policy.

13. California Privacy Rights

If you are a resident of California, you are entitled to specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights are described in detail in Section 6 of this Privacy Policy.

In addition to the rights described above, California residents may request a disclosure of the categories of personal information shared with third parties for their own direct marketing purposes during the preceding calendar year, pursuant to California Civil Code Section 1798.83 ("Shine the Light" law). To make such a request, please contact us at [email protected].

We have not sold personal information of California residents in the preceding 12 months, and we do not have actual knowledge that we sell or share personal information of consumers under 16 years of age.

14. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain covered information as defined under Nevada Revised Statutes Chapter 603A. Although we do not currently sell personal information as defined under Nevada law, you may submit an opt-out request by contacting us at [email protected] with the subject line "Nevada Opt-Out Request."

15. Filing a Complaint

If you believe that we have not adequately addressed your privacy concerns or that we have violated your privacy rights under applicable law, you have the right to file a complaint with the appropriate regulatory authority.

15.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) is the primary federal agency responsible for enforcing consumer privacy and data protection practices. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

15.2 California Privacy Protection Agency (CPPA)

California residents may also file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office regarding violations of the CCPA/CPRA:

• CPPA Website: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

15.3 State Attorneys General

Residents of other states may file a complaint with their respective State Attorney General's office if they believe their privacy rights have been violated. We encourage you to contact your state's consumer protection authority for guidance.

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so that we may have an opportunity to resolve your concern. Please reach out to us at [email protected].

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website notifying users of the changes.
• Send an email notification to registered users where required by law or where the changes are significant.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any modifications to this Privacy Policy constitutes your acknowledgment of the changes and your consent to be bound by the updated terms.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and thoroughly.

We aim to respond to all privacy-related inquiries within 10 business days. For requests related to your consumer rights under the CCPA/CPRA or other applicable privacy laws, we will respond within the timeframes required by law (generally 45 days, with a possible extension of an additional 45 days if needed).